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1. There is a street light out in my neighborhood; to whom do I report it?

Please contact the Public Works Department at (630) 896-9241 or via email. Please be sure to include the exact address (if available) or the closest cross street and whether it's completely out or cycling on and off.

2. To whom do I direct water billing and water shut-off / turn-on questions?

Please contact the Customer Service / Water Billing Department at the Village Hall; their direct phone number is (630) 896-1357.

3. To whom do I report water quality concerns?

Please contact the Public Works Department at (630) 896-9241, Monday through Friday, 7:00 am to 3:00 pm. Phone calls are encouraged in order to obtain as many details as possible.

4. Does the Village allow burning of leaves?

Open burning of leaves or trash is NOT allowed within Village limits.
During the months of October and November, Village public works crews provide leaf pick-up services to Village residents. Residents who wish to have their leaves collected must have them raked neatly behind the curb/edge of roadway in front of their homes by 7 am on the Monday of each week.
Both Kane and Kendall County prohibit open burning.

5. My mailbox was damaged during the recent snow removal efforts; to whom do I report it?

If you believe that your mailbox has been damaged during snow removal efforts, please contact the Village’s Public Works Department at (630) 896-9241, Monday thru Friday, between 7:00 am-3:00 pm (excluding village holidays). Once reported, a public works supervisor will conduct a field review of the damage and respond back to you.