In the case of an emergency, always dial 9-1-1. 

Your call will be answered by the KenCom Public Safety Dispatch handles telecommunications for the Montgomery Police Department. If you require police assistance or need to make a report after the fact, you may reach the KenCom Dispatch Center's non-emergency line at 630-553-0554.

KenCom Public Safety Dispatch is an Emergency 9-1-1 Public Safety Answering Point (Dispatch Center) serving Kendall County Sheriff's Office, the police departments of the Village of Montgomery, Oswego, Plano, and Yorkville, as well as the fire protection districts of Aurora Township, Bristol-Kendall, Lisbon-Seward, Little Rock-Fox, Montgomery-Countryside, Newark, and Oswego. KenCom was formed county-wide in 1992 and is presently located in the Kendall County Public Safety Center in Yorkville, Illinois.

Contact | Lynette Bergeron, KenCom Director Admin@kencom911.com 

Everbridge Mass Notification System

KenCom utilizes the Everbridge Mass Notification System to provide emergency notification to residents and businesses in Kendall County. The Emergency Notification system allows the ability to deliver pre-recorded emergency notifications and informational messages to either targeted areas or the entire County via telephone calls, text messages, or emails. 

To ensure no one is omitted from the system, all residents and businesses can sign up by clicking here.

9-1-1 DOs and DON'Ts

• 9-1-1 is for police, fire and medical emergencies.
• If you call 9-1-1, don't hang up.
• Don't call 9-1-1 for jokes or prank calls.
• When you call 9-1-1, pay attention to the questions that you are being asked.
• Stay calm and speak clearly.
• Stay on the line until you are told to hang up.
• For further questions or for additional information, contact your local 9-1-1 Center. Helpful Hints
• Remain calm.
• Know the location of the incident. Providing an accurate address is critically important when making a wireless 9-1-1 call.
• Give an exact street number and street name if possible, or the closest intersections.
• Provide a business name or landmark if the address is not known.
• Do not hang up until your call is answered and the information you have is correctly relayed to the 9-1-1 call taker.
• Know your cell phone number.
• Do not become irritated if your call is transferred to another PSAP and you are requested to repeat information you may have already given to the previous 9-1-1 call taker.

Seniors and 9-1-1

Today's seniors are healthier and more active than ever before, but like everyone, they need to pay attention to health and safety risks. For example, Americans over the age of 65 have a fire death rate nearly twice the national average. For those over 75, this jumps to three times the national average.
Special 9-1-1 Tips for Seniors

Wireless and 9-1-1

When 9-1-1 is dialed from a landline phone from a home or business, the caller's location and phone number is sent to that location's Public Safety Answering Point (PSAP). This allows the 9-1-1 call taker to dispatch police, fire or EMS to the caller's location, even if the caller cannot communicate with the 9-1-1 call taker.

Making wireless 9-1-1 calls is different from making a landline 9-1-1 call. When a wireless 9-1-1 call is made from a cell phone, that call is transmitted to the nearest cell tower. The cell tower then sends that call via landline to the PSAP that is designated to receive 9-1-1 calls from that area.

Issues arise when the nearest cell tower is in a different police, fire or EMS jurisdiction or different county than the one that the wireless 9-1-1 caller is calling from. This 9-1-1 call has to be transferred to the correct PSAP. This presents life-threatening problems due to the lost response time if the caller is unable to communicate where they are or where the emergency is.

The wireless 9-1-1 caller must be aware that the PSAP that answers the call may not be the PSAP that services the area that the wireless caller is calling from. Knowing the location is vital to getting the appropriate police, fire or EMS units to respond.